Firm Foundations 10-Year Limited Warranty on Stone Pads
At Firm Foundations, we’re committed to building structures that stand the test of time. Our 10-year limited warranty on stone foundations is a testament to our dedication to quality and customer satisfaction.
What Our Warranty Covers:
- Wood Perimeter Durability: We guarantee that the wood perimeter of your stone foundation will resist rot and decay for a full decade. This ensures the structural integrity and long-lasting performance of your foundation.
Understanding the Exclusions:
While our warranty offers comprehensive coverage, please note the following exclusions:
- Acts of Nature and Unforeseen Circumstances: Events like extreme weather conditions, natural disasters, or unforeseen soil conditions may impact the foundation’s performance and are not covered by this warranty.
- Improper Maintenance or Modification: Any damage resulting from neglect, misuse, or unauthorized alterations to the foundation will void the warranty.
Tips for Maximizing Your Warranty:
To ensure the longevity of your stone foundation and maintain warranty coverage, we recommend:
- Regular Inspection: Schedule regular inspections to monitor the condition of the wood perimeter. Early detection of potential issues can prevent minor problems from escalating into major repairs.
- Protective Coatings: Applying a high-quality wood stain or paint every 5 years can significantly enhance the wood’s resistance to the elements. This proactive measure helps preserve the wood’s structural integrity and aesthetic appeal.
- Professional Maintenance: Consider hiring a professional contractor to perform routine maintenance tasks, such as sealing cracks or replacing damaged wood components. This can help extend the life of your foundation and maintain its value.
- Document Your Purchase: Keep a copy of your original purchase receipt and warranty certificate. This documentation can be essential when filing a warranty claim.
Filing a Warranty Claim:
If you believe your stone foundation has a defect covered by our warranty, please follow these steps:
- Contact Us: Reach out to our customer service team to initiate the claims process.
- Provide Documentation: Be prepared to provide your original purchase receipt, warranty certificate, and any relevant photographs or documentation that support your claim.
- Inspection: We may schedule an inspection to assess the damage and determine if it is covered by the warranty.
- Repair or Replacement: If your claim is approved, we will work with you to schedule necessary repairs or replacements.
By following these guidelines and adhering to the terms of our warranty, you can have peace of mind knowing that your investment is protected. Should you have any questions or require further assistance, please don’t hesitate to contact our customer service team. We’re here to help.
